{"id":27882,"date":"2021-04-27T11:44:32","date_gmt":"2021-04-27T09:44:32","guid":{"rendered":"https:\/\/www.osa.coop\/?page_id=27882"},"modified":"2026-07-02T14:27:40","modified_gmt":"2026-07-02T14:27:40","slug":"sistema-di-gestione-della-qualita-iso-9001","status":"publish","type":"page","link":"https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/","title":{"rendered":"SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001)"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section section_has_divider et_pb_bottom_divider\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_dark et_animated et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><h4><strong>LE CERTIFICAZIONI<\/strong><\/h4>\n<h4>SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001)<\/h4>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_bottom_inside_divider et-no-transition\"><\/div><\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_1 et_pb_row et_block_row\">\n<div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p style=\"text-align: justify;\">Nel 2001, OSA \u00e8 stata tra le prime organizzazioni italiane a ottenere la Certificazione di Qualit\u00e0 secondo la norma ISO 9001 del 1994, rinnovandola poi nel tempo fino ad oggi. La normativa individua una serie di linee guida utili alla realizzazione di un Sistema di Gestione della Qualit\u00e0 finalizzato alla definizione dei processi aziendali, al miglioramento continuo dell\u2019efficacia e dell\u2019efficienza nell\u2019erogazione del servizio, alla costante attenzione ai bisogni espressi dai clienti. Tutti i processi aziendali vengono inizialmente analizzati e successivamente tradotti in protocolli che permettono la standardizzazione delle attivit\u00e0, nonch\u00e9 la loro comprensione e tracciabilit\u00e0 in ogni passaggio. Un\u2019impostazione che consente la definizione a monte delle migliori modalit\u00e0 di svolgimento del lavoro. Periodicamente, gli organismi membri ISO, attraverso una commissione di esperti esaminano le norme per garantire il loro aggiornamento e la loro applicabilit\u00e0 in contesti organizzativi sottoposti a continui mutamenti. L\u2019adeguamento della norma assicura agli stakeholder servizi con elevati livelli di qualit\u00e0 costanti nel tempo. La certificazione di qualit\u00e0 non \u00e8 quindi soltanto una questione tecnica, ma comprende aspetti organizzativi e gestionali che coinvolgono tutta la Cooperativa.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module x-row-elencopdf\"><div class=\"et_pb_text_inner\"><p>\u00a0<\/p>\n<p><a href=\"https:\/\/www.osa.coop\/wp-content\/uploads\/2024\/06\/AG_Certificato_138-OSA-9001-ITALIANO.pdf\" target=\"_blank\" rel=\"noopener\"><span><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2020\/11\/DIMITTO-1.png\" width=\"48\" height=\"48\" alt=\"\" class=\"wp-image-13662 alignnone size-full\" srcset=\"https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2020\/11\/DIMITTO-1.png 310w, https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2020\/11\/DIMITTO-1-300x298.png 300w, https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2020\/11\/DIMITTO-1-150x150.png 150w\" sizes=\"(max-width: 48px) 100vw, 48px\" \/><\/span>\u00a0 <span><strong>Sistema di gestione della qualit\u00e0<\/strong><\/span><\/a><span><strong><a href=\"https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2021\/11\/Politica-QSA-2020.pdf\" title=\"Politica OSA\"><\/a><\/strong><\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module x-row-elencopdf\"><div class=\"et_pb_text_inner\"><p>\u00a0<\/p>\n<p><!--<a href=\"https:\/\/www.osa.coop\/wp-content\/uploads\/2025\/05\/Politica-QSA-rev.7-2025.pdf\" target=\"_blank\" rel=\"noopener\">--><br \/><a href=\"https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2026\/05\/Politica-QSA-rev.8-2026.pdf\" target=\"_blank\" rel=\"noopener\" title=\"https:\/\/www.osa.coop\/wp-content\/uploads\/2026\/05\/Politica-QSA-rev.8-2026.pdf\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2021\/11\/PDF_download.jpg\" width=\"48\" height=\"48\" alt=\"\" class=\"wp-image-31464 alignnone size-full\" srcset=\"https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2021\/11\/PDF_download.jpg 310w, https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2021\/11\/PDF_download-300x300.jpg 300w, https:\/\/osa.coop\/osacoop\/wp-content\/uploads\/2021\/11\/PDF_download-150x150.jpg 150w\" sizes=\"(max-width: 48px) 100vw, 48px\" \/> <strong>Politica OSA<\/strong><\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27882","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001) - osa.coop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001) - osa.coop\" \/>\n<meta property=\"og:url\" content=\"https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/\" \/>\n<meta property=\"og:site_name\" content=\"osa.coop\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-02T14:27:40+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/osa.coop\\\/osacoop\\\/sistema-di-gestione-della-qualita-iso-9001\\\/\",\"url\":\"https:\\\/\\\/osa.coop\\\/osacoop\\\/sistema-di-gestione-della-qualita-iso-9001\\\/\",\"name\":\"SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001) - osa.coop\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/osa.coop\\\/#website\"},\"datePublished\":\"2021-04-27T09:44:32+00:00\",\"dateModified\":\"2026-07-02T14:27:40+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/osa.coop\\\/osacoop\\\/sistema-di-gestione-della-qualita-iso-9001\\\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/osa.coop\\\/osacoop\\\/sistema-di-gestione-della-qualita-iso-9001\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/osa.coop\\\/osacoop\\\/sistema-di-gestione-della-qualita-iso-9001\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/osa.coop\\\/osacoop\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/osa.coop\\\/#website\",\"url\":\"https:\\\/\\\/osa.coop\\\/\",\"name\":\"osa.coop\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/osa.coop\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001) - osa.coop","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/","og_locale":"it_IT","og_type":"article","og_title":"SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001) - osa.coop","og_url":"https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/","og_site_name":"osa.coop","article_modified_time":"2026-07-02T14:27:40+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/","url":"https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/","name":"SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001) - osa.coop","isPartOf":{"@id":"https:\/\/osa.coop\/#website"},"datePublished":"2021-04-27T09:44:32+00:00","dateModified":"2026-07-02T14:27:40+00:00","breadcrumb":{"@id":"https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/osa.coop\/osacoop\/sistema-di-gestione-della-qualita-iso-9001\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/osa.coop\/osacoop\/"},{"@type":"ListItem","position":2,"name":"SISTEMA DI GESTIONE DELLA QUALIT\u00c0 (ISO 9001)"}]},{"@type":"WebSite","@id":"https:\/\/osa.coop\/#website","url":"https:\/\/osa.coop\/","name":"osa.coop","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/osa.coop\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"}]}},"_links":{"self":[{"href":"https:\/\/osa.coop\/osacoop\/wp-json\/wp\/v2\/pages\/27882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/osa.coop\/osacoop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/osa.coop\/osacoop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/osa.coop\/osacoop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/osa.coop\/osacoop\/wp-json\/wp\/v2\/comments?post=27882"}],"version-history":[{"count":2,"href":"https:\/\/osa.coop\/osacoop\/wp-json\/wp\/v2\/pages\/27882\/revisions"}],"predecessor-version":[{"id":41241,"href":"https:\/\/osa.coop\/osacoop\/wp-json\/wp\/v2\/pages\/27882\/revisions\/41241"}],"wp:attachment":[{"href":"https:\/\/osa.coop\/osacoop\/wp-json\/wp\/v2\/media?parent=27882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}